Privacy Policy

1. What we collect

Your account. Your mobile number (we send a one-time password to it) or, if you sign in with Google, the name, email address and profile picture from your Google account. You can add your name, email, city and a profile photo, and choose whether to receive offers.

Cottage stays. The cottage and dates you book, the number of adults, children and infants, the contact name, phone number and email for the booking, any special requests, the booking's status, and any review, rating or photos you choose to post.

Check-in and guest registration. At check-in, each guest shows a valid government ID (Aadhaar, driving licence, passport, voter ID or PAN card). We return the original immediately and keep a copy only in our approved systems; if you show Aadhaar, the first eight digits are masked on the copy we keep. We record in our guest register the details needed to register your stay: full name, age, mobile number, permanent address, nationality, the number of accompanying guests, the ID type and the last four digits of the ID, your vehicle registration number if collected, and your signature. For foreign nationals and OCI cardholders, we also record the passport and visa or OCI details required by immigration rules and report them to the authorities as the law requires.

CCTV. Our property is covered by CCTV for the safety and security of guests and staff.

Payments. Online payments are processed by Razorpay. We receive the payment reference, amount, status and the type of method used (for example UPI or card). When you pay the balance at the property, our staff record the amount and how it was paid. We never see or store your full card number, CVV, UPI PIN or netbanking password.

Project enquiries and site visits. Your name, mobile number, email, message, the project you are interested in, your preferred contact time, your chosen visit date and slot, the number of visitors, your transport preference, and notes our team makes while helping you.

Using the app. Your wishlist, recently viewed listings, the notifications we send you and, if you allow notifications, a notification token for your device.

Technical information. Your device model, operating system, app version, IP address and error logs, recorded by our service providers when the app connects to our servers. When crash reporting is enabled, crash reports showing what went wrong in the app.

We do not collect your precise location, your contacts, or audio recordings. If you contact us on WhatsApp or by phone, that conversation is also subject to WhatsApp's or your mobile operator's own terms.

2. How we use it

• To create your account, sign you in and keep it secure.
• To take and manage bookings: holding your dates, collecting the advance, recording the balance paid at check-in, sending confirmations and reminders, and handling cancellations and refunds.
• To answer enquiries about our projects and arrange site visits.
• To show the reviews you post, with your name as it appears on your profile.
• To send offers and updates, only if you have opted in. You can switch this off in Edit Profile at any time.
• To keep the app and website secure, prevent fraud and misuse, and fix problems.
• To meet our legal obligations, including tax, accounting and guest registration, and to respond to lawful requests from authorities.

3. Who we share it with

We do not sell your personal data. We share it only with the service providers who run parts of our service for us, and only for that purpose:

• Supabase: database, sign-in and file storage.
• Razorpay: online payments and refunds.
• Google: Google sign-in and app distribution through Google Play.
• SMS provider: delivering one-time passwords.
• Twilio SendGrid: sending emails such as password resets.
• Expo: delivering app notifications.
• Vercel: hosting the dashboard our staff use to manage bookings and enquiries.

Our staff see your details only when they need them to help you. We may also disclose information when the law requires it, or to a successor business if Dasari Developers is reorganised, merged or sold, in which case we will tell you. Some providers store data on servers outside India; we use providers that protect it to a standard consistent with this policy and Indian law.

4. How long we keep it

• Account and profile details: until you delete your account.
• Bookings and payments: for as long as tax and accounting laws require, including after you delete your account. At that point your name and contact details are removed from them.
• Enquiries and site visits: 24 months after we were last in touch, or until you ask us to delete them.
• Check-in registration and ID copies: 1 year from check-out, or longer if required by a police direction, legal proceedings, an investigation, an insurance claim, a dispute or an incident. Foreign guest details are kept for at least 1 year, as immigration rules require. Copies are then securely deleted or shredded.
• CCTV footage: about 30 days, unless it is needed for an incident, complaint, insurance matter or legal enquiry.
• Technical logs: for the short periods our providers keep them to run and secure the service.

5. Your rights

You can ask us to:

• tell you what personal data we hold about you and how we use it;
• correct, complete or update it (most details can be edited in the app under Edit Profile);
• delete it, subject to the records we must keep by law;
• stop using it where we rely on your consent (this does not affect what we did before);
• let someone you nominate exercise these rights if you die or become unable to.

Email info@dasaridevelopers.co from the email address on your account, or tell us the mobile number registered with us, so we can confirm it is you. We respond within 30 days. If you are not satisfied with our response, you may complain to the Data Protection Board of India.

6. Deleting your account

In the app, go to Profile → Delete account. You can also email us to ask for deletion. We delete your name, mobile number, email, profile photo, reviews, wishlist, recently viewed listings and notifications, and remove your contact details from enquiries and site visits. Bookings and payments are kept for our tax and accounting records, without your name or contact details. Deletion is not possible while you have a stay coming up or a refund in progress; cancel the booking or wait for the refund first. More detail: www.dasaridevelopers.co/delete-account.html.

7. Security

Data travels between the app, website and our servers over encrypted connections. Staff access is limited by role, and payments are handled by Razorpay, a PCI DSS compliant payment gateway. No system is completely secure; if a breach affects your data, we will tell you and the authorities as the law requires.

8. Children

Our services are for adults aged 18 and over. Bookings are made by adults; for accompanying children we record only how many there are.

9. Our website

www.dasaridevelopers.co lets you contact us by phone, WhatsApp or email. It also collects personal data in these ways:

• Enquiry forms. The name, mobile number and project you enter are sent to our team so we can call you back.
• Chat assistant. The messages you type are processed by an AI service to generate replies. The conversation is kept in your browser only for the current visit and is not stored by us, except that if you share your name and phone number in the chat, the assistant records them, with the project you asked about and a short note, as an enquiry for our team. Your IP address is used briefly to prevent misuse of the assistant.
• Fonts and videos. Pages load fonts from Google Fonts, which receives your IP address. Testimonial videos are hosted on YouTube and load only when you press play; YouTube's own privacy policy then applies.

We do not use advertising or analytics cookies on the website.

10. Changes to this policy

We will post any changes on this page and update the date at the top. If a change is significant, we will also tell you in the app.

11. Contact and Grievance Officer

For questions or complaints about your personal data, contact our Grievance Officer:

We acknowledge complaints within 48 hours and aim to resolve them within one month.